The terms that guide
every LUMINA™ ritual.

• By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
• You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright and consumer protection laws).
• We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion for any reason at any time.

• Cosmetic Use Only — LUMINA™ products are cosmetic skincare formulations designed to improve skin appearance and health. They are not pharmaceutical or medical products and are not intended to diagnose, treat, cure, or prevent any medical condition or skin disease.
• Mandatory Patch Test — Because every individual's skin is unique, different skin types may react differently to clinical active ingredients (such as Alpha Arbutin, Niacinamide, or Salicylic Acid). You acknowledge and agree that it is mandatory to perform a 24-hour patch test on a small area of skin (such as the inner forearm or behind the ear) before applying any product to your face.
• No Liability for Allergic Reactions — LUMINA™ shall not be held liable or responsible for any adverse reactions, skin irritation, breakouts, or allergies resulting from the improper use of our products, failure to perform a patch test, or individual sensitivities to specific ingredients listed on our packaging and website.

• All prices are listed in Pakistani Rupees (PKR) and are subject to change without prior notice.
• We have made every effort to display the colors, textures, and packaging of our products as accurately as possible. However, slight variations in color or aroma may occur due to the natural and clinical nature of raw active ingredients and batch-to-batch production.
• We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to discontinue any product at any time.

• Order Confirmation — All Cash on Delivery (COD) orders are subject to mandatory verification before dispatch. Our customer support team will contact you via SMS, WhatsApp, or phone call to confirm your delivery address and order details.
• Right to Cancel — We reserve the right to cancel any order if the customer fails to verify their address, if the contact number is unreachable after multiple attempts, or if our system flags a high risk of fraudulent activity or frequent COD refusals.

• We partner with trusted logistics couriers (such as Trax, Leopards, PostEx, or TCS) for nationwide delivery across Pakistan.
• Standard delivery times range between 3 to 5 business days after order dispatch. However, delivery timelines are estimates and not guarantees. We are not liable for delays caused by weather conditions, courier disruptions, strikes, or unforeseen operational bottlenecks.

• Hygiene & Safety Standard — Due to strict hygiene protocols and cosmetic safety standards, opened, unsealed, or used skincare bottles CANNOT be returned, exchanged, or refunded under any circumstances.
• Damaged or Incorrect Items — If you receive a damaged, leaking, or incorrect product, you must report it to our customer support within 24 to 48 hours of parcel delivery. To process an exchange, you must provide clear photographic or video proof of the unboxing and the damaged item. Upon verification, we will send a replacement free of charge.
• COD Refusals — Customers who repeatedly refuse verified COD parcels at their doorstep will be blacklisted from placing future COD orders on our platform.

All content on this website—including but not limited to the LUMINA™ brand name, logo, product labels, packaging designs, photographs, graphics, and written text—is the exclusive property of LUMINA™ and is protected by intellectual property and copyright laws. You may not copy, reproduce, or use our branding without written permission.

In no event shall LUMINA™, its founders, directors, employees, or suppliers be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our website, your inability to use the service, or the use/misuse of any skincare products purchased from us.

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Pakistan, under the jurisdiction of the competent courts in Karachi, Sindh.