Packed with care.
Delivered with precision.

All orders are hand-checked and dispatched from our formulation studio in Karachi. Please allow a short window between placing your order and its departure from our warehouse.

• Orders placed before 2:00 PM PKT are processed the same business day.
• Orders placed after 2:00 PM PKT ship the next business day.
• Weekend and public-holiday orders dispatch on the next working day.

We deliver nationwide across Pakistan through vetted courier partners.

• Metro cities (Karachi, Lahore, Islamabad): 2 – 3 business days.
• Other cities & towns: 3 – 5 business days.
• Free shipping on all domestic orders above PKR 8,000.
• Flat rate of PKR 250 applies below the threshold.

We ship LUMINA™ globally via tracked express courier. Duties, taxes, and import fees are calculated at destination and are the responsibility of the recipient.

• Middle East & GCC: 4 – 7 business days.
• UK, EU, North America: 6 – 10 business days.
• Rest of the world: 8 – 14 business days.

Once your order ships, a confirmation email with a tracking number and courier link will be sent to you. Tracking becomes active within 24 hours of dispatch. If you have not received tracking within two business days, please reach out to our care team.

Every serum is temperature-checked, wrapped in recyclable protective inserts, and sealed inside our signature forest-green carton. Fragile glass bottles are secured with cushioned padding to withstand transit.

Occasionally, factors outside our control — weather, customs, or courier backlogs — may delay a shipment. If your order is significantly late, lost in transit, or arrives damaged:

• Contact us within 7 days of the expected delivery date.
• Share your order number and, for damage, clear photos of the parcel and product.
• We will coordinate a replacement or refund at no additional cost.