A promise, honoured
if the ritual falls short.

We offer a 14-day return window from the date your order is delivered. Returns received after this window may not be accepted.

• Unopened items — full refund or exchange.
• Opened items with a genuine formulation concern — case-by-case review.
• Gift-with-purchase items must be returned alongside the primary order.

To qualify for a return, items must meet the following criteria:

• Purchased directly from luminaskincare.pk.
• Original packaging and outer seal intact where applicable.
• Accompanied by proof of purchase (order number or email confirmation).
• Not marked as final sale or part of a limited edition drop.

Our returns process is intentionally simple.

• Step 1 — Email returns@luminaskincare.pk with your order number and reason.
• Step 2 — Our team will confirm eligibility and share a return authorization within 48 hours.
• Step 3 — Pack the item securely and ship it to the address provided.
• Step 4 — Once received and inspected, your refund or exchange is processed.

Approved refunds are issued to the original payment methodwithin 5 – 7 business days after we receive and inspect the returned item. Depending on your bank or card issuer, it may take an additional cycle for the amount to reflect on your statement.

We're happy to exchange items for a different variant, size, or an equivalent serum from our catalogue. Exchanges are subject to stock availability and follow the same eligibility rules as returns.

If your order arrives damaged, incorrect, or missing an item, please contact us within 72 hours of delivery.

• Share your order number and clear photos of the parcel and product.
• We will arrange a replacement, refund, or store credit at no extra cost.
• Do not discard the item until our team has confirmed the resolution.

• Gift cards and digital consultations.
• Items marked Final Sale at checkout.
• Free samples, testers, or promotional bundles.
• Products purchased through third-party retailers.